Shipping Information
Contactless Delivery
We’ve introduced Contactless Delivery as our default delivery option. Contactless Delivery means:
We’ll deliver your item(s) to the front door of your house or apartment
We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance
Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery
If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
Contactless Delivery is a flat $0, regardless of how much you order or the size of your pieces. Whether you’re ordering a single chair or an entire living room set, shipping is the same low price.
Scheduling Your Delivery
Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Depending on your level of service, our team will either complete a contractless delivery, or safely enter your home to deliver and build your furniture.
You'll never receive a surprise delivery: our team will determine a set date and time window for receiving your new furniture.
Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order. Your delivery time window will be provided 24 - 48 hours ahead of your scheduled delivery date.
Delivery Day
With Contactless Delivery, your order will be delivered to the front door of your house or apartment. If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
On the day of delivery, you’ll receive a notification when the delivery team is approximately 30 mins away.
We’ve introduced Contactless Delivery as our default delivery option. Contactless Delivery means:
We’ll deliver your item(s) to the front door of your house or apartment
We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance
Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery
If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
Contactless Delivery is a flat $0, regardless of how much you order or the size of your pieces. Whether you’re ordering a single chair or an entire living room set, shipping is the same low price.
Scheduling Your Delivery
Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Depending on your level of service, our team will either complete a contractless delivery, or safely enter your home to deliver and build your furniture.
You'll never receive a surprise delivery: our team will determine a set date and time window for receiving your new furniture.
Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order. Your delivery time window will be provided 24 - 48 hours ahead of your scheduled delivery date.
Delivery Day
With Contactless Delivery, your order will be delivered to the front door of your house or apartment. If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
On the day of delivery, you’ll receive a notification when the delivery team is approximately 30 mins away.